1 reviews | Active since Aug 2013
Credit allocation not done after 6 months
In December 2021, I purchased a smart watch from American Swiss Sasolburg on my JET account. When I got home I realised I had been given the wrong box for the smart watch and the charger was not compatible with the watch. The following day I took it back to American Swiss and the manager Betty said that they must give me a credit on my account and that it will only reflect in 4 business days.
Betty phoned me and requested I give her power of attorney on my account otherwise she cannot sort out the problem. Obviously I did not that.
After 4 days the credit was still not allocated to my account. I contacted RCS and they in turn referred the matter to TFG head office. It has now been 6 months and nothing has been done yet.
I still have to pay for a watch I do not have and every month like clockwork I get reminded to make my payment.
When will this be sorted?
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team