****py service by TFG

Using an eGift I bought clothes worth R310 on Friday the 8th of March 2019, at Exact in Pretoria (Cnr of Church + Andries Street) . I have been treated unfairly by your store + staff. I made

The staff at the store told me that the transaction was not reflecting on their system. I then showed your staff (Joseph & Johanna) an sms that had come through on my phone, confirming the transaction. I had come into your store after 5 pm on the said Friday, so when I was told the support department had knocked off already, I was understanding. Your staff informed me of the business risk that could occur from their side. Moreover they informed me that there could be a possible reversal from their side. I informed your staff that I was being inconvenienced, as I had planned to wear one of the items on Saturday. Joseph said he would call me on Saturday (I told Joseph not to as I would be out of the province, attending an event. He confirmed that he would make contact somehow. On 11 of March, at around 4:30, I went to the store once again, I found Johanna at the till, I informed her that I am back and wanted feedback on my purchase, she said she was surprised and thought that I would have received a reversal sms. She then called out to one of the male colleagues, to please call some manager whom I could judge would be the next person who assist. I was in your store until 6pm and I still left the store with no items.