Cosmopolitan subscription problem with TFG

In Oct 2018 I received an email from the TFG group with a Cosmopolitan subscription offer, which I subscribed to. Since then I've NOT received one copy of the said magazine. I've called numerous times, with different excuses given. First one was being that maybe I should give a different address, which I did when I called in Jan. I also noticed i'm being charged for the subscription. After speaking to the accounts department I received a credit for DEC and JAN, but again I've been charged for FEB 2019, but STILL NO MAGAZINE, even with the NEW address given. I've eventually, after numerous calls and wasted time, been put through to a person named Kevin Louis in the publications department on 21.02.19, and after explaining my frustrations he promised to call me back with a update within 24 hours. Monday, 25th I tried to get hold of him, and apparently he didn't come into the office but 'a msg will be given'. Today, the 26th of Feb I've been calling for more than an hour, different numbers, different departments, being shuffled from one to the other but still NO ONE that can put me through to the correct person. Below is the list of numbers given to me, but there's either no answer or I get put through to a department that doesn't answer ********** ********** ********** ********** - switchboard, no idea where to put me through to though ********** ********** - got hold of a lady eventually on 25.02.19 that promised to give my msg to Kevin Louis ********** - TYGERBERG HOSPITAL!!!!!!