TC
Tarryn C

1 reviews | Active since May 2011

02 Mar 2016, 20:05

Continuous harassment for closed account!

Today is the 4th day in a row I have received a call after 19:00 regarding an outstanding balance on a Foschini account I had closed early last year.<br> <br> The last payment was made July 2015 following which i immediately called TFG customer care to close my account and all services attached.<br> Statements still continued each month for a magazine subscription which I had been assured was also cancelled.<br> <br> By Nov 2015 I had still been receiving statements and threatening smses. I then phoned again to query the issue and was told that the subscription was still active and an amount of roughly R80 was owed. I promptly paid this amount (in Nov) and once again cancelled the subscription.<br> <br> By Dec I received yet another statement/sms reminder to make payment. I then phoned again (call no. 3) and requested that I speak with the supervisor on duty. The supervisor ensured that the issue had been escalated and that I could expect a consultant to contact me regarding cancellation. I received an email 27 Jan 2016 stating my subscription had been cancelled and charges reversed.<br> <br> WHO DO I NEED TO SPEAK TO TO CLEAR THIS UP!! I am 8 months pregnant and DONT need this added stress for an amount under R100!

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