MC
Marilee C

1 reviews | Active since Mar 2017

27 Oct 2021, 14:12

Constant SPAM harassment from TFG - POPI breach & FAIS Breach

One Star Rating is GENEROUS. I have repeatedly emailed customer service to update that I do NOT WANT TO BE MARKETED to. I have told the marketers on answering calls to remove me from contact lists. Yet I continue to get 10 calls PLUS a day. I have blocked the number but am still notified (which disrupts my busy working day) of missed calls. TFG is in breach of POPI; their attempts to sell you any financial services are also in breach of FAIS legislation that requires a needs analysis be done FIRST. I have reported these breaches to the respective ombuds. I could close my account - opened in 1995 - current balance ZERO - happily but know it won't stop TFG from calling. I hardly stop at any of the stores. Staff are rude , product offering is poor quality and completely lacking in style or appeal and expensive. TFG you have already lost me to the competition. Stop harassing me. I will never be shopping at any of your stores again on account or in cash and trust me, I work in the Financial services industry - I will never buy any of your financial services. I have everything I need except one thing - TFG out of my life!!!!!

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Replies (1)
TFG
TFG's reply27 Oct 2021, 14:28
Official
 Dear Marilee Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority.  The reference number for this query will be sent to you via SMS shortly.     Kind Regards TFG Customer Support Team