LN
Lusinda N
1 reviews | Active since Nov 2018
28 Jan 2022, 17:41
Complaint to telesales
I am a customer at TFG group for almost 14 years and never have i ever received so many telesales phone calls ever!!! It is insane!!! Even blocked the number and the amount of missed call sms's is just pathetic. My account is not in arrears, so please, if there is problems with the account, by all means but the telesales can please stop. Even asked them to phone just when needed but nothing. Don't get me wrong, TFG is one super group but the phone calls must stop. 🙌
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Replies (2)
TFG's replyOfficial
30 Jan 2022, 08:01Good day Lusinda Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply30 Jan 2022, 08:01
Official
Good day Lusinda Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
LN
Lusinda N's updateReviewer Update
03 Feb 2022, 17:24Thanks so much for trying but it stopped for 2 days and then again 3 times on the 3rd of February. So I really do not understand, customer care is very important, i DO NOT WANT TELESALES TO PHONE ME!!! if i owe something on my account, please send it via email because that also don't happen unless I phone in and then you still charge me per phone call on my statement and also sms's sent but I didn't receive an sms in months. How do I go about this??
LN
Lusinda N's update03 Feb 2022, 17:24
Reviewer Update
Thanks so much for trying but it stopped for 2 days and then again 3 times on the 3rd of February. So I really do not understand, customer care is very important, i DO NOT WANT TELESALES TO PHONE ME!!! if i owe something on my account, please send it via email because that also don't happen unless I phone in and then you still charge me per phone call on my statement and also sms's sent but I didn't receive an sms in months. How do I go about this??