complaint regarding an unsatisfactory service

<p>On the 2/7/17 Sunday at about 4:40pm, I went to the fix store located at the Jabulani Mall to apply for a credit increase on my account that I have with them currently, and a male store assistant requested me to fill in a form to apply, and I filled in the form,and was requested to leave behind my 3 months payslips which were originals, then on Monday on the 3/7/17 I phoned head office for TFG to enquire if they received my application and they told me they haven't received it, they then gave me the telephone numbers for the store which I app**** and left my documents from, (the fix jabulani mall) ,and I indeed phoned and another store assistant named Lerato took my surname and telephone numbers and promised to phone me back, which she still hasn't phoned me, and I told her that I wasnt comfortable with leaving my documents there and she said they normally ask customers to leave original documents incase, on Tuesday again I phoned the TFG head office and laid a complaint, but still I haven't received feedback, I feel undermined and I want the store to fix this </p>