Complaint

On Monday the 28/11/2022 I went to archive loch Logan after seeing a T-shirt I want on sale online, told them I normally order from their site which I still can but I don't have the whole week I need the t-shirt by Saturday atleast...asked if there is something that can be done,that's when I was told they can fetch from Kimberly at an extra charge of R85 rand cool told them it's fine, today it's Wednesday no feedback from them, I called them spoke to palesa the manager and she said my order is still at Kimberly because their courier fetches orders once a week I must wait, told her I can't can we not outsource by that I told her I can pay for the shirt in store , and Martin the manager in Kimberly can post it for me at my costs , she said no that's not done. Now I am stuck I am leaving bloem on Saturday I need the shirt but she made it clear there is nothing she or Martin can do . All this is done telephonically my time and airtime gone. I want this matter sorted as in yesterday because the time I wasted there it's actually the time I could have looked for something else, told her I am going to hello Peter she said it's fine I still won't get help because she once had a customer like that and she also had to wait the 5 days so I am actually wasting my time. Look I work in customer service and I know and tell when someone wants to help you. As for palesa no and still now 16:57 30.11.2022 is still not keen. Please hello Peter help me