Communication is Key

I submitted a cellphone insurance claim last week Tuesday at the Sportscene in Adderley Street and according to a gentleman I spoke with over the phone. I should have received a confirmation within 48 hours. It has now been almost a week and still no word.

It is also quite odd that it is near impossible to get a hold of anyone within Finrite as I am without a phone and no one seems to care as long as my insurance premium is paid. All I am wanting is for my phone to be fixed as i have honored my end of the contract by paying my installments without failure on time all the time and now that I need the contract to work for me it conveniently is unable to.

I need a definite response ASAP as I have mentioned I have no phone and need this to be addressed accordingly.

I look forward to hearing from Finrite, TFG or whoever is responsible as a matter of urgency.