T
Temoso
1 reviews | Active since Feb 2021
13 Feb 2021, 00:46
communication
I am giving you the one star rating because I never got any feedback on an order, up until I called the TFG and was told that the courier was hijacked( 4 weeks after purchase). Second order the was an issue with a wrong address, I would have not found out about this if I had not called TFG and the courier. Only the courier called to verify the address. No feedback from TFG to check if the courier called to validate the address. Lack of communication to follow up on orders and enquiries.
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Replies (1)TFG's replyOfficial
14 Feb 2021, 11:02 Dear Temoso Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply14 Feb 2021, 11:02
Official
Dear Temoso Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
