1 reviews | Active since Nov 2016
COLLECTORS NOT ABLE TO CONFIRM WHAT ARREARS AMOUNT IS FOR
<p>Yesturday - Received a call that my account is in arrears. Asked what the amount was for. The balance was zero when the amounts was paid. They could not tell me.</p> <p> </p> <p>Customer servies resulted in me having to go to their offices in parow, but I was not allowed to speak to a rep and sent to parrow mall.</p> <p> </p> <p>At the mall </p> <p>i went to the shop who could also not tell me what it was for. I was then sent to their offices on the 2nd floor near the gym.</p> <p> </p> <p>On my arrival I spoke to a receptionist that put me on the phone with a rep. The receptionist was very rude to me while I was on the phone with the rep and passed comments my way.</p> <p> </p> <p>I was also never in arrears. My installment was paid in full.</p> <p> </p> <p>Stop harrassing me with calls!</p>
Good day AnVeryUnhappyClient,
Thank you for your comment.
Your e-mail has been escalated and a consultant will be in contact with you soon.
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Kind regards
The Customer Support Team
Good day AnVeryUnhappyClient,
Thank you for your comment.
Your e-mail has been escalated and a consultant will be in contact with you soon.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind regards
The Customer Support Team
No one has contacted me
No one has contacted me
Good day AnVeryUnhappyClient,
We apologise for the delay in response.
A consultant from the CTA Department has confirmed that she will be contacting you shortly.
Thank you for contacting us in this regard.
Regards
The Customer Support Team
Good day AnVeryUnhappyClient,
We apologise for the delay in response.
A consultant from the CTA Department has confirmed that she will be contacting you shortly.
Thank you for contacting us in this regard.
Regards
The Customer Support Team
Thank you for correcting my account.
Thank you for correcting my account.
My total due is R0. In fact more I have paid more than what is supposed to be. This has been confirmed. Yet I still receive letters & SMS' at midnight stating that I am in arrears. Please stop or come forward with other information. Please note that I will not be paying the costs for such communications as I strongly oppose it. Reasons needs to be supp**** for such allegations as I have sufficient proof.
My total due is R0. In fact more I have paid more than what is supposed to be. This has been confirmed. Yet I still receive letters & SMS' at midnight stating that I am in arrears. Please stop or come forward with other information. Please note that I will not be paying the costs for such communications as I strongly oppose it. Reasons needs to be supp**** for such allegations as I have sufficient proof.
