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carl.visagie carl.visagie

1 reviews | Active since Nov 2016

23 Dec 2016, 14:31

COLLECTORS NOT ABLE TO CONFIRM WHAT ARREARS AMOUNT IS FOR

<p>Yesturday - Received a call that my account is in arrears. Asked what the amount was for. The balance was zero when the amounts was paid. They could not tell me.</p> <p> </p> <p>Customer servies resulted in me having to go to their offices in parow, but I was not allowed to speak to a rep and sent to parrow mall.</p> <p> </p> <p>At the mall </p> <p>i went to the shop who could also not tell me what it was for. I was then sent to their offices on the 2nd floor near the gym.</p> <p> </p> <p>On my arrival I spoke to a receptionist that put me on the phone with a rep. The receptionist was very rude to me while I was on the phone with the rep and passed comments my way.</p> <p> </p> <p>I was also never in arrears. My installment was paid in full.</p> <p> </p> <p>Stop harrassing me with calls!</p>

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Replies (5)
TFG
TFG's reply23 Dec 2016, 16:02
Official

Good day AnVeryUnhappyClient,

Thank you for your comment.

Your e-mail has been escalated and a consultant will be in contact with you soon.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind regards

The Customer Support Team

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carl.visagie carl.visagie's update23 Dec 2016, 20:19
Reviewer Update

No one has contacted me

TFG
TFG's reply28 Dec 2016, 10:44
Official

Good day AnVeryUnhappyClient,

We apologise for the delay in response.

A consultant from the CTA Department has confirmed that she will be contacting you shortly.

Thank you for contacting us in this regard.

Regards

The Customer Support Team

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carl.visagie carl.visagie's update03 Jan 2017, 15:22
Reviewer Update

Thank you for correcting my account.

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carl.visagie carl.visagie's update04 Jan 2017, 21:49
Reviewer Update

My total due is R0. In fact more I have paid more than what is supposed to be. This has been confirmed. Yet I still receive letters & SMS' at midnight stating that I am in arrears. Please stop or come forward with other information. Please note that I will not be paying the costs for such communications as I strongly oppose it. Reasons needs to be supp**** for such allegations as I have sufficient proof.