Collections Team

I made payment towards my March 2023 statement, but neglected to personalize the proof of payment with my TFG Account Number- and as a result, they wouldn't have known who to allocate the payment to. This was my mistake.

I then started receiving vicious sms' and emails from the TFG group about making a payment with threats of being charged with collection costs to TFG blocking my account.

After receiving this communication, I then called into the number reflected in the email and it was the collections department. I spoke to a Gregory something who was quite rude and who demanded payment even though I had just explained that the payment had been made and that it was a matter of reconciling the payment to my account.

People like Gregory need to learn to first LISTEN to what the customer is saying, before aggressively jumping down their throat. Having been a long-standing client of TFG, this incident makes me question whether I should take my loyalty and hard-earned money to an alternative store account outside of the TFG Group.

But I must also add that Mariam Peck, one of the collections team leaders at TFG, has been very helpful in assisting me. She should train all the collections agents there and she should start with Gregory, because WOW!!