1 reviews | Active since May 2013

10 Feb 2017, 12:28

Collections People have become extremely Rude-its disgusting

<p>To whom it may concern</p> <p> </p> <p>I write this email with great disappointment and anger at the way your financial department has turned to be extremely rude when calling for collections.</p> <p> </p> <p>I would like to advise u to ****** hand over my account to whomever best suits you aslong as that person/people will have the decency to communicate with me like an adult and valued customer.</p> <p> </p> <p>Last month I was harassed by a guy for paying R30 short on my account ( he just couldn’t get that that’s all I had) and I at least made a payment,</p> <p> </p> <p>End of JAN I never paid anything and yesterday I was called over THREE times(at over R20 per call- which isn’t helping my account at all ) and TWICE I explained that I ran short of finances in January BUT this lady that called me today was just ****ing with me excuse my language but no1 will talk to me Like that and get away with it-</p> <p> </p> <p>i gladly told the 2 ppl yesterday to follow procedure and hand over my account, if need be. just to avoid being harrased and cursed for not paying my account.</p> <p> </p> <p>I feel harassed and she had her *****y groove on, and I fail to understand FOR WHAT?</p> <p> </p> <p>Furthermore I will request that phone call from my company call storage & seek professional advise from the ombudsman. This is just *******</p> <p> </p>

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Replies (1)
TFG
TFG's reply10 Feb 2017, 14:26
Official

Good day nontobeko04,

Thank you for your comment.

We have escalated your concern to the Collections Department and a senior will revert shortly with feedback.

Thank you for contacting us regarding your experience.

Kind regards

The Customer Support Team