Clothing account approval

I have tried opening a clothing account at TFG for the past 6 weeks now, I have followed all necessary steps, yet I am still waiting for approval of my account. I get sent smses stating I have not sent my relevant documentation even though I have submitted it through their whatsapp line, via email and even instore. I get a reply stating that I will get an sms shortly whether my account has been approved or not, I get this every time I submit my documentation - which is fine, but a week later I get an sms stating I need to submit the exact documentation that I submitted prior. It's almost like I'm in a loop with this. By all means, if the documentation is incorrect, rather say so and we can make the necessary changes, but constantly being sent the EXACT same email/sms gets very tedious. I contacted the help desk and they say they have received my documentation and my account should be approved shortly, again nothing said about whether the documentation is incorrect or not. It seems as if TFG's favourite word is "shortly", yet they do not know the definition of the word itself.