Closing of TFG Account

I have been a client with TFG for over 30 years. My account was always up to date and I have not used it for the last year. I received a statement last year in July for a small amount in yearly fees. Paying that, I expected to recive another account maybe end of 2020. Which never came. Lately, I have started to receive accounts for ridiculous charges for an Email and an SMS to the value of about R22 per month!!! On the 7th April 2021, I receive an Email stating that I have been CHARGED??? for not paying R35!! I paid the amount and sent them an email stating I would like to close my account as of immediate effect. On 22nd April 2021, I received another account with the Email and SMS cost now added after the payment of the R35. In other correspondence and responses to other customers, TFG claims that it will take up to two working days to cancel an account. This clearly seems to not be the case. And no mention being made of my account being closed. On 22nd April 2021, I send them another email with the clear instruction to cancel my account. To be continued ...