SM
Sanam M
1 reviews | Active since Feb 2014
17 Jun 2021, 14:12
Click and collect not revieved and no feedback
I have ordered and paid for items for click and collect on 4 june 2021. I have ordered these items in advance for fathers day. Have not received them as yet, the tracking system on their website isn't working. I have emailed TFG customer care to which I've recieved a reply saying they will follow up, which they haven't. 2 days till father's day and no good recieved. Pathetic.
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Replies (3)
TFG's replyOfficial
17 Jun 2021, 16:27Good day Sanam We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply17 Jun 2021, 16:27
Official
Good day Sanam We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's replyOfficial
17 Jun 2021, 16:27Good day Sanam We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply17 Jun 2021, 16:27
Official
Good day Sanam We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
SM
Sanam M's updateReviewer Update
21 Jun 2021, 11:45Received an email on Sunday stating the following:
"Good dayHope this email finds you well.We are so sorry to disappoint you, we are unable to locate your parcel and we will be processing a refund to avoid any further delays.
Your refund will reflect in 1-10 days and please note that 10 days is a worst case scenario as this depends on your banking timescales."
Thank you for nothing. Such an embarrassing father's day, having to tell loved ones that TFG lost their gifts, which were ordered in advance.
"Good dayHope this email finds you well.We are so sorry to disappoint you, we are unable to locate your parcel and we will be processing a refund to avoid any further delays.
Your refund will reflect in 1-10 days and please note that 10 days is a worst case scenario as this depends on your banking timescales."
Thank you for nothing. Such an embarrassing father's day, having to tell loved ones that TFG lost their gifts, which were ordered in advance.
SM
Sanam M's update21 Jun 2021, 11:45
Reviewer Update
Received an email on Sunday stating the following:
"Good dayHope this email finds you well.We are so sorry to disappoint you, we are unable to locate your parcel and we will be processing a refund to avoid any further delays.
Your refund will reflect in 1-10 days and please note that 10 days is a worst case scenario as this depends on your banking timescales."
Thank you for nothing. Such an embarrassing father's day, having to tell loved ones that TFG lost their gifts, which were ordered in advance.
"Good dayHope this email finds you well.We are so sorry to disappoint you, we are unable to locate your parcel and we will be processing a refund to avoid any further delays.
Your refund will reflect in 1-10 days and please note that 10 days is a worst case scenario as this depends on your banking timescales."
Thank you for nothing. Such an embarrassing father's day, having to tell loved ones that TFG lost their gifts, which were ordered in advance.