GM
Goodshaperd M
1 reviews | Active since Feb 2023
10 Mar 2023, 08:22
Clear/update the credit bureau
I had an account with sportscene which I did pay what I was owing last year 02 may 2022 i paid the R3000 which I was owing,i received a clearance letter from Shapiro Shaik defries and i been waiting to the cleared up at credit bureau by you TFG when i communicate with Shapiro Shaik defries they refer me to you guys
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Replies (2)
TFG's replyOfficial
10 Mar 2023, 10:39 Dear Goodshaperd
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
TFG's reply10 Mar 2023, 10:39
Official
Dear Goodshaperd
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
GM
Dear TFG Customer,
Mr J Masevhe
We’re so sorry for the delay in getting back to you. Your email needed and deserved a timely response.
Re: ***
We’re sorry that the product didn't meet your expectations, TFG always strives for the best customer experience. Please know that we’re committed to resolving your issue and will do everything we can to help you.
We confirm that an instruction was sent to the credit bureau to update bureau profile when the account was paid-up. The account will reflect as closed or paid up in full as dated on your settlement letter.
The credit bureau records a true reflection of the payment; they retain your payment profile for a period of 2 to 5 years. This information determines the status of an account at the time the statement is run each month. We are unable to instruct clearance of the payment profile unless it was provided to the Credit Bureau in error.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket shouldn't be closed or that it hasn't been resolved, please reply to this email
Kind regards,
TFG Customer Services
Can you please simply this,email for me/ i don't really understand what you are saying ???
Goodshaperd M's updateReviewer Update
14 Mar 2023, 11:21Dear TFG Customer,
Mr J Masevhe
We’re so sorry for the delay in getting back to you. Your email needed and deserved a timely response.
Re: ***
We’re sorry that the product didn't meet your expectations, TFG always strives for the best customer experience. Please know that we’re committed to resolving your issue and will do everything we can to help you.
We confirm that an instruction was sent to the credit bureau to update bureau profile when the account was paid-up. The account will reflect as closed or paid up in full as dated on your settlement letter.
The credit bureau records a true reflection of the payment; they retain your payment profile for a period of 2 to 5 years. This information determines the status of an account at the time the statement is run each month. We are unable to instruct clearance of the payment profile unless it was provided to the Credit Bureau in error.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket shouldn't be closed or that it hasn't been resolved, please reply to this email
Kind regards,
TFG Customer Services
Can you please simply this,email for me/ i don't really understand what you are saying ???
GM
Goodshaperd M's update14 Mar 2023, 11:21
Reviewer Update
Dear TFG Customer,
Mr J Masevhe
We’re so sorry for the delay in getting back to you. Your email needed and deserved a timely response.
Re: ***
We’re sorry that the product didn't meet your expectations, TFG always strives for the best customer experience. Please know that we’re committed to resolving your issue and will do everything we can to help you.
We confirm that an instruction was sent to the credit bureau to update bureau profile when the account was paid-up. The account will reflect as closed or paid up in full as dated on your settlement letter.
The credit bureau records a true reflection of the payment; they retain your payment profile for a period of 2 to 5 years. This information determines the status of an account at the time the statement is run each month. We are unable to instruct clearance of the payment profile unless it was provided to the Credit Bureau in error.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket shouldn't be closed or that it hasn't been resolved, please reply to this email
Kind regards,
TFG Customer Services
Can you please simply this,email for me/ i don't really understand what you are saying ???