tL
thuso L
1 reviews | Active since Oct 2015
25 Jan 2022, 07:28
Claim
I made a claim on the 21/10/2022 and to date on calling them without any results. All they give each time is a promise that before business day someone will call me. I have run out of track of the number of calls I made and money I spend waiting on the calls . Its probably more than the value that watch. I have never seen such bad service.
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TFG's replyOfficial
25 Jan 2022, 11:35Good day Thuso Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply25 Jan 2022, 11:35
Official
Good day Thuso Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team