Charging account *******ly

I am highly upset today. I cancelled the subscription to the Club X magazine in the 5 September at 1532 via a phone call to your ********** 080. I was assured that this was cancelled and today I see in my account that on the 12 September the Club X was charged to my account once again. I demand to have this cancelled and a refund of the money *******ly taken from my account. I have my phone log as proof I called and I am sure your lines are recorded. I want this sorted ASAP