CELLPHONE INSURANCE CLAIM - WAITING OVER 6MONTHS

I have add an account with TGF for over 10years, and have spent a lot of money with the group.

I've bought several cellphones on my TFG account and have been paying insurance for these devices as well. With that being said, i logged a claim over 6months moths ago to have my cellphones cracked screen repaired and up until today the claim has not been addressed.

I have been speaking to the insurance people (Monitor Insurance) and they have been messing me around for the longest time. They approved the claim back in October however till today i have not received feedback with them.

If this issue is not resolved soon, i will consider closing my account and will therefore need all my premiums refunded to me back in full. I cannot pay an insurance premium for over 7years for a cellphone and come time to claim i cannot get any help.

This is really unacceptable and i feel that i have been more than patient in waiting for this to be resolved.