TA
Tracey A
1 reviews | Active since Sept 2012
22 May 2021, 08:46
Cellphone insurance
Well I had a issue with my cellphone insurance that had to be sorted this has been going on for over a year already. I asked that it is sorted and to date we tried to resolve it but now we back to square one on the issue where my insurance is not being debited at all. I will not take responsibility for this shortfall and escalated this and still no response from Canal walk hi store.
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TFG's replyOfficial
23 May 2021, 11:05Good day Tracey
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply23 May 2021, 11:05
Official
Good day Tracey
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team