1 reviews | Active since Oct 2016

08 Jun 2017, 15:07

Cellphone insurance

<p>I have asked more than a year ago, in April 2016 to be precise, that my insurance be cancelled, yet they are still billing me monthly. I emailed the service department again. I want it cancelled and charges on my account reversed going back to last year.</p>

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Replies (2)
's update08 Jun 2017, 15:13
Reviewer Update

And do not just tell me that my comment is noted and problem escalated without actually resolving it!

TFG
TFG's reply08 Jun 2017, 15:43
Official

Good day Jeannette Botha

Thank you for your comment.

The information has been brought to our attention and will be escalated to the relevant department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team