Cellphone insuarance

On the 15th March i logged a ****** phone claim with the above company, i have send th email to ********** , policy number is IN ********** 00006, i called on the 16the to confirm if the email is received i was told that it has been received and claim will be procesed within 48hrs . I waited until jesus come, i called on the 18th March to speak to Nompumelelo but was told i have cancelled the insurance but they are still receiving the debits from their side so i would need to call the head office on ********** 583 / ********** 420 where i was also told that the correction has been done from their side where i Spoke to Nomandla Memani . I then called Finrite on the 06/04/2018 i spoke to Teboho who also said is looking at my query i waited until i call ed their complained department i Spoke to Pinky Mhlekasi who said i dont need to worry will come back to Until today, when i call they keep on hold for 30minutes and wont give any reason why is that , i am not happy and very i rate with their service as they send me from pilar to post and when i call Pinky she's for ever on a call or not on her desk. Finrite is still debiting my premiums even today.