Cellphone insuance

Late 2022 my house was broken into and my cellphone and other household things was taken. At the the time i had household insurance and i claimed all the taken things via that. I then called tfg to claim for the cellphone and i was told that i cannot claim for the same thing twice.

A few months later i lost my cellphone. I was still paying cellphone insurance for the phone. I then called insurance and was told that i cannot claim for the cellphone as the insurance was supposed to be cancelled a long time ago. I told the consultant that the insurance was still bejng deducted from my account and she told me that TFG is not liable and will not be compensating me with another cellphone. I was told about the first cellphone that i purchased at Foschini which i had insured and was given that contract number altho my contract number had changed.

I was told that under no circumstances would i be given a cellphone, they will give me my premiums back altho all my premiums were up to date. I am a disgruntled customer who made all payments as a debit order was in place.

Each time i called i was just told that the company incharge of insurance has changed and they cannot deal with the past and that my insurance contract should have been cancelled