WV
Werner V
1 reviews | Active since Sept 2012
19 Jul 2023, 10:05
Cellphone Harassment by The Foshini Group
I am being harrast by THE Foshini Group by them phoning me every single day looking for a different person! Owing money to them! Some guy opened an account at The Sneaker Factory and used my cellphone number! I do not have an account with them or any of their linked companies. It's very poor from The Foshini Group to just accept any cellphone number that was given to them with not even checking if it is correct!
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Replies (1)
TFG's replyOfficial
19 Jul 2023, 13:03Hello Werner
We're sorry to hear that you had a negative experience with us. We strive to provide the best possible service to our customers and it's concerning to hear that we fell short of those expectations. This is certainly not the type of service we want to provide, and we apologize for any frustration or inconvenience this may have caused you.
We take your feedback seriously, and we are committed to thoroughly investigating the matter to prevent similar occurrences in the future.
We have sent you an essential reference number through SMS, which will enable us to provide you with timely updates as we make progress.
We kindly ask for your patience as we work diligently to resolve the issue to your satisfaction.
Please rest assured that we are fully committed to keeping you well-informed throughout this process.
Best Regards
TFG Customer Support Team
We're sorry to hear that you had a negative experience with us. We strive to provide the best possible service to our customers and it's concerning to hear that we fell short of those expectations. This is certainly not the type of service we want to provide, and we apologize for any frustration or inconvenience this may have caused you.
We take your feedback seriously, and we are committed to thoroughly investigating the matter to prevent similar occurrences in the future.
We have sent you an essential reference number through SMS, which will enable us to provide you with timely updates as we make progress.
We kindly ask for your patience as we work diligently to resolve the issue to your satisfaction.
Please rest assured that we are fully committed to keeping you well-informed throughout this process.
Best Regards
TFG Customer Support Team
TFG's reply19 Jul 2023, 13:03
Official
Hello Werner
We're sorry to hear that you had a negative experience with us. We strive to provide the best possible service to our customers and it's concerning to hear that we fell short of those expectations. This is certainly not the type of service we want to provide, and we apologize for any frustration or inconvenience this may have caused you.
We take your feedback seriously, and we are committed to thoroughly investigating the matter to prevent similar occurrences in the future.
We have sent you an essential reference number through SMS, which will enable us to provide you with timely updates as we make progress.
We kindly ask for your patience as we work diligently to resolve the issue to your satisfaction.
Please rest assured that we are fully committed to keeping you well-informed throughout this process.
Best Regards
TFG Customer Support Team
We're sorry to hear that you had a negative experience with us. We strive to provide the best possible service to our customers and it's concerning to hear that we fell short of those expectations. This is certainly not the type of service we want to provide, and we apologize for any frustration or inconvenience this may have caused you.
We take your feedback seriously, and we are committed to thoroughly investigating the matter to prevent similar occurrences in the future.
We have sent you an essential reference number through SMS, which will enable us to provide you with timely updates as we make progress.
We kindly ask for your patience as we work diligently to resolve the issue to your satisfaction.
Please rest assured that we are fully committed to keeping you well-informed throughout this process.
Best Regards
TFG Customer Support Team