SN
Sifiso N
1 reviews | Active since Mar 2009
01 Oct 2019, 13:12
Cell phone
I bought a cell phone at one of your shops using my account and the phone is giving me a problems, I tried to return it and the store is closed what must I do now. I went to a nearest shop in Elof Jozi they tried to assist but with no luck, I have lost my slip but I am still paying for this phone and it's not working and I can not take it back tell me what must I do must I pay for something that I am not able to use and please don't sell that type of cell phone to people as it's a bad from and problematic please tell me what must I do sins the shop is closed and I can not get my slip and I have a account with you
Helpful (0)
Replies (3)0
Replies (3)SN
Sifiso N's updateReviewer Update
01 Oct 2019, 14:37Foschini Store in Carlton Center in JHB Gauteng I purchased a cell phone 26 January I tried to return it on day 7 but the lady refused to change it and did not even book it for repairs now we have been using the phone which is hardly working I had to buy a new phone and I am still paying for something which I can not use, I have tried to return it but the store is closed now. I went to a nearest shop in Eloff street they were very helpful but now I am told I must wait for more than a month so they look for my recite in order to book the phone and I am getting blacklisted for something which is not working
SN
Sifiso N's update01 Oct 2019, 14:37
Reviewer Update
Foschini Store in Carlton Center in JHB Gauteng I purchased a cell phone 26 January I tried to return it on day 7 but the lady refused to change it and did not even book it for repairs now we have been using the phone which is hardly working I had to buy a new phone and I am still paying for something which I can not use, I have tried to return it but the store is closed now. I went to a nearest shop in Eloff street they were very helpful but now I am told I must wait for more than a month so they look for my recite in order to book the phone and I am getting blacklisted for something which is not working
SN
Sifiso N's updateReviewer Update
02 Oct 2019, 15:24Still waiting
SN
Sifiso N's update02 Oct 2019, 15:24
Reviewer Update
Still waiting
TFG's replyOfficial
03 Oct 2019, 12:09Good day Sifiso,
Our Operations team has advised that they will be I contact with you shortly.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support Team
Our Operations team has advised that they will be I contact with you shortly.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support Team
TFG's reply03 Oct 2019, 12:09
Official
Good day Sifiso,
Our Operations team has advised that they will be I contact with you shortly.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support Team
Our Operations team has advised that they will be I contact with you shortly.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support Team