Card *****

I am highly dissapointed in TFG after this past past weekend. I've been a loyal customer for the past five years and most of the furniture in my house was purchased at TFG stores. You have allowed an individual to create a duplicate account in my name with no form of identification and this person went on shopping spree using my details this past weekend. What i do not understand is how could you allow this person to create an account using my credentials when i already have an account. Another surprising thing is that this new **** account has a limit of over R10 000 when my real account only has R4800 credit how did you allow this to happen? how was this approved. Yesterday I had to take a day off from work to go to the store(Sportscene-Hammanskraal) to find out what happened since the card was given to the person in that particular store and I received no clear answers . I am highly disappointed and dissasatisfied with your service please sort this out as a matter of urgency.