1 reviews | Active since Mar 2017
Card Activation Confusion
Card Activation at TGF Confusion I went to Sportscene at Eastgate Mall to collect my card after applying online. During the card activation process, I was given some sneaker care products, which I was told were part of the activation and would be removed from my account after a month. Upon arriving home, I emailed Sportscene to inquire whether this was true and if the products added to my account were part of the activation process and would be removed from my card. I was told that this was not the case.
I called the Sportscene at East Rand Mall and was again told that the products should be removed from my account as they were part of the card activation process. I am now confused. It could be that the salespeople at Sportscene East Rand Mall **** and added items to my account without my knowledge, de*****ing me as I do not want these sneaker care products if I have to pay for them. Alternatively, the customer agent from TGF that dealt with my case may not know the correct procedure.
I want this issue resolved, and if the salespeople at Sportscene East Rand Mall ******* me into adding items to my account, I want to file an official complaint against them.
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
Thank you for letting us know that of the correction. We have updated the details on our end.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
Please don't hesitate to reach out if you have any further concerns.
Thank you for letting us know that of the correction. We have updated the details on our end.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
Please don't hesitate to reach out if you have any further concerns.