CR
Catherine R
1 reviews | Active since Jan 2017
08 Jun 2020, 13:38
Can't exchange online order
Ordered clothing from sportscene, for some reason their sizing was wrong, I needed to do an exchange, but they don't have a courier to do the exchange! I went to 2 different stores, neither of them had the item as it was an online purchase, TFG online customer services say I can take it back to the store to get my money back , and reorder (which takes almost a full month). I cant re order the item because the price has increased from when I bought it, so I have to fork out another R300 just to get it in a different size, and they have absolutely no solution! Seriously! Even though you have it stated on your website that you're able to exchanges!
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Replies (1)TFG's replyOfficial
31 Aug 2020, 14:59Dear Catherine Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply31 Aug 2020, 14:59
Official
Dear Catherine Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
