MM
Mavhungu M
1 reviews | Active since Nov 2018
23 Nov 2018, 13:39
Cancelling my mobile phone without contacting me.
The cancelled my mobile phones insuarences of 2 years without my permission. I was not in arrears or anything. I was sent from pillar to post when i was trying to resolve the issue. Everyday when I tried to call them it was like am opening a case everyday. No reference or case tracking number. Poor service. The Forshin Group I lost hope on you. Thank you for your bad service.
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Replies (2)
TFG's replyOfficial
23 Nov 2018, 14:33Good day Vincentmavhungu
Thank you for bringing this to our attention. We apologise for the inconvenience and frustration caused.
Kindly be advised that we have escalated this matter to the Insurance department and someone will contact you with feedback.
Thank you
The Customer Support Team
Thank you for bringing this to our attention. We apologise for the inconvenience and frustration caused.
Kindly be advised that we have escalated this matter to the Insurance department and someone will contact you with feedback.
Thank you
The Customer Support Team
TFG's reply23 Nov 2018, 14:33
Official
Good day Vincentmavhungu
Thank you for bringing this to our attention. We apologise for the inconvenience and frustration caused.
Kindly be advised that we have escalated this matter to the Insurance department and someone will contact you with feedback.
Thank you
The Customer Support Team
Thank you for bringing this to our attention. We apologise for the inconvenience and frustration caused.
Kindly be advised that we have escalated this matter to the Insurance department and someone will contact you with feedback.
Thank you
The Customer Support Team
MM
Mavhungu M's updateReviewer Update
30 Nov 2018, 15:22I am still waiting for your call we had agreement that you will give me feed back 28th november.
MM
Mavhungu M's update30 Nov 2018, 15:22
Reviewer Update
I am still waiting for your call we had agreement that you will give me feed back 28th november.