1 reviews | Active since Jun 2016

31 Mar 2017, 09:47

CANCELLED ORDER WITHOUT NO NOTIFICATION, JUST PATHETIC

<p>I placed a order on the TFG website on the Order number: p ********** 9<br />Order placed: 28 March 2017, i was notified via email order was placed for 3 items which is now no longer available online or at any store convienient to me. three days later (31/3/2017) i see my order was cancelled without any commication or notification from TFG. this purchase was a gift for someone leaving the country 01/04/2017. after calling the call centre i was told theres no ways TFG can reinstate my order, i feel this totally pathetic and unproffesional to not even offer a solution. im a regular customer and would appretiate if this never happens in future </p>

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Replies (1)
TFG
TFG's reply01 Apr 2017, 11:17
Official

Good day mprice1,

Please accept our sincere apologies for any inconvenience and frustration caused.

We have escalated your concern to the Online Department and a senior will revert shortly with feedback.

Thank you for contacting us regarding your experience.

Kind regards

The Customer Support Team