CANCELLED ORDER WITHOUT NO NOTIFICATION, JUST PATHETIC
<p>I placed a order on the TFG website on the Order number: p ********** 9<br />Order placed: 28 March 2017, i was notified via email order was placed for 3 items which is now no longer available online or at any store convienient to me. three days later (31/3/2017) i see my order was cancelled without any commication or notification from TFG. this purchase was a gift for someone leaving the country 01/04/2017. after calling the call centre i was told theres no ways TFG can reinstate my order, i feel this totally pathetic and unproffesional to not even offer a solution. im a regular customer and would appretiate if this never happens in future </p>
Good day mprice1,
Please accept our sincere apologies for any inconvenience and frustration caused.
We have escalated your concern to the Online Department and a senior will revert shortly with feedback.
Thank you for contacting us regarding your experience.
Kind regards
The Customer Support Team
Good day mprice1,
Please accept our sincere apologies for any inconvenience and frustration caused.
We have escalated your concern to the Online Department and a senior will revert shortly with feedback.
Thank you for contacting us regarding your experience.
Kind regards
The Customer Support Team
