sC
soraya C
1 reviews | Active since Sept 2012
07 Mar 2022, 21:50
Cancelled order
I. Purchased a watch online on Friday. Didn't say anything about no stock I received a message Sunday 6 March saying order cancelled. I go back online and see watch is still there. I called tfg today 7 March got through to someone and after me being on phone for almost 20 mins he says there is stock. I asked for manager as I am not prepared to pay higher amount now for watch.i was told team leader would call. Me I am still waiting. What pathetic service
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TFG's replyOfficial
08 Mar 2022, 16:55 Good day Soraya Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply08 Mar 2022, 16:55
Official
Good day Soraya Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team