NG
Nicola G

1 reviews | Active since May 2015

08 Jun 2020, 14:37

Cancellation by TFG/@Home but no refund after a month!

Awful experience with @Home/TFG - I ordered 4 furniture (order p***3) items on 22 March, but only 3 arrived. I was then informed on 8 May that the remaining item was cancelled - no explanation, and I’d get a refund in 3-10 working days. It has now been a month and I have received no refund. I ordered another item from @Home, which was delivered but I do not think it fair that I had to pay for Delivery again. My ask is that I receive my refund as promised, and the delivery fee refunded, or else I will never shop at @Home or TFG again. I understand that the lockdown has wreaked havoc, but customers should not be left hanging on refunds for this long!

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Replies (1)
TFG
TFG's reply31 Aug 2020, 15:06
Official
Dear Nicola
 
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.  
 
The reference number for this query will be emailed to you shortly.    
 
Kind Regards 
TFG Customer Support Team