Call centre employees are so *********** and the organisation operates in silos. All departments run their own shops and point fingers.

This company operates in silos and when you raise how disjointed they are, each consultant picks on another department that caused the fault when they are one TFG to a customer.

If you’ve ever had a smart card in your life and unfortunately lost it, please note that you’ll never get an account here because their security questions expect you to specifically remember the issue date of the smart so your green barcoded ID book won’t help you albeit a valid form of identification in South Africa.

Their SMSz are also not clear because if this is the case then they should tell people to bring their smart cards not just say “ID” and given that I had already told them that I don’t have a smart card as I had lost it in a smash and grab, they shouldn’t have proceeded with the application knowing what they’ll require in the end.

I wish I could take back the time wasted in going through their stupid process and just resorted to waiting for next month to do what I wanted to with this credit.

I’ve been always advocating for TFG and how their customer service is really great but now I’ve just gone from being a really happy cash customer to never wanting to deal with this team again.

I’ll keep buying furniture from @Home because it’s quality but I don’t want anything that’s going to make me a credit client anymore.

Cheers!