Bunch of dishonest ******

I am sick and tired of always being ****** by the foschini group. My account is being charged rediculous amounts. There is a R60 purchase that no one is able to account for. This is not the first time for this activity in my account. I have tried to send emails no one bothers to answer me. I tried phone calls and again am sent from pillar to post. You guys are just a group of ******** people should pay attention to the activities in their accounts. It's hardly been 4 months since the last technical glicth that you all failed to explain. I need answers