Bought a Watch, Got an Empty Box – Still No Refund or Accountability from Sterns/Bash

I made a purchase through Bash for a Sterns watch on 6 June 2025, as a Father’s Day gift. The parcel (tracking number: AAAB***) was ready for collection on 14 June 2025 at Markham Cavendish Square, and I collected it with OTP 584359.

To my shock and disappointment, when I opened the package — it was completely empty.

I immediately contacted Bash and TFG the very next day, 15 June 2025, and this kicked off an exhausting and frustrating back-and-forth that is still unresolved to this day.

Here’s a breakdown of my attempts to get help:

15 June: • Called Markham Claremont ***) at 13:57 • Called Markham Cavendish Square ***) at 13:58 and again at 14:10 • Called TFG (***) at 14:12

17 June: • Called TFG Bash ***) at 9:32 and again at 13:14 • Started email communication with Bash — still ongoing

I’ve also personally visited the store, and yet no one has taken ownership of the issue. I was told my refund was being processed — that was weeks ago. Since then, I’ve had to chase them constantly with no refund, no product, and no accountability.

This entire experience has been a nightmare. I demand:

A full refund immediately

Compensation for the time and effort I've wasted making calls, sending messages, and following up

A public acknowledgment of the negligent and dishonest conduct of Sterns and Bash

Let this be a warning: Sterns and Bash are not to be trusted. The service is appalling, the follow-up is non-existent, and the lack of transparency is unacceptable.

Do not shop with them if you value your money and peace of mind.