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danielsmoricia D
1 reviews | Active since Jul 2017
21 Jan 2020, 09:47
BLOOD SUCKERS
I'm still waiting for my refund from Sportscene online since November 2019 yet their credit department is demanding payment after I told them via e-mail that I will not make any payment until I've received my refund and with each phone call , e-mail and sms they adding cost to my account and billing me for an item that I don't have but they expecting payment so let me make it clear once again that I WILL PAY UNTIL I HAVE MY REFUND
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Replies (3)
TFG's replyOfficial
21 Jan 2020, 10:26Dear Moricia Daniels
Thank you for your review.
Thank you for your review.
We’re really sorry to have disappointed you and completely understand your frustration.
We wish to advise that our E-commerce Refunds team are aware of the delay and is currently pushing to have this matter resolved as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience experienced as a result thereof.
Please accept our sincere apologies for the delay and any inconvenience experienced as a result thereof.
Kind Regards
TFG Customer Support Team
TFG's reply21 Jan 2020, 10:26
Official
Dear Moricia Daniels
Thank you for your review.
Thank you for your review.
We’re really sorry to have disappointed you and completely understand your frustration.
We wish to advise that our E-commerce Refunds team are aware of the delay and is currently pushing to have this matter resolved as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience experienced as a result thereof.
Please accept our sincere apologies for the delay and any inconvenience experienced as a result thereof.
Kind Regards
TFG Customer Support Team
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danielsmoricia D's updateReviewer Update
21 Jan 2020, 10:31And while you are at it please rectify my account charges because I will not pay for any additional chargers that was added to my account since this horrible experience!!!
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danielsmoricia D's update21 Jan 2020, 10:31
Reviewer Update
And while you are at it please rectify my account charges because I will not pay for any additional chargers that was added to my account since this horrible experience!!!
TFG's replyOfficial
21 Jan 2020, 14:10Dear Moricia Daniels
Thank you for allowing us the opportunity to resolve this query.
We have sent you an email detailing the resolution to your complaint.
Your feedback is valuable and important to us, and will be taken into consideration so we may do better in future.
We have sent you an email detailing the resolution to your complaint.
Your feedback is valuable and important to us, and will be taken into consideration so we may do better in future.
We hope that we’ve managed to turn your frown, upside down.
Kind regards
TFG Customer Support Team
TFG's reply21 Jan 2020, 14:10
Official
Dear Moricia Daniels
Thank you for allowing us the opportunity to resolve this query.
We have sent you an email detailing the resolution to your complaint.
Your feedback is valuable and important to us, and will be taken into consideration so we may do better in future.
We have sent you an email detailing the resolution to your complaint.
Your feedback is valuable and important to us, and will be taken into consideration so we may do better in future.
We hope that we’ve managed to turn your frown, upside down.
Kind regards
TFG Customer Support Team