SW
Sh W
1 reviews | Active since Apr 2019
04 Jun 2023, 10:33
Blocked account
Not able to make purchases on my account you blocked it?
Helpful (0)
Replies (6)0
Replies (6)SW
Sh W's updateReviewer Update
04 Jun 2023, 10:41And a refund for ***5 has not been done
SW
Sh W's update04 Jun 2023, 10:41
Reviewer Update
And a refund for ***5 has not been done
TFG's replyOfficial
04 Jun 2023, 12:53Hello
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
TFG's reply04 Jun 2023, 12:53
Official
Hello
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
SW
Sh W's updateReviewer Update
06 Jun 2023, 07:36There was R600 and something and 2 refunds were not yet done and you removed the amount that was available, please explain why after all these years you guys are playing games with me blocking my account removing what credit is available etc I'm really not happy hey I can't deal with this incompetence anymore
SW
Sh W's update06 Jun 2023, 07:36
Reviewer Update
There was R600 and something and 2 refunds were not yet done and you removed the amount that was available, please explain why after all these years you guys are playing games with me blocking my account removing what credit is available etc I'm really not happy hey I can't deal with this incompetence anymore
SW
Sh W's updateReviewer Update
06 Jun 2023, 07:36We pay and get blocked and money gets removed
SW
Sh W's update06 Jun 2023, 07:36
Reviewer Update
We pay and get blocked and money gets removed
SW
Sh W's updateReviewer Update
06 Jun 2023, 07:50****EN HATE YOU PEOPLE
SW
Sh W's update06 Jun 2023, 07:50
Reviewer Update
****EN HATE YOU PEOPLE
TFG's replyOfficial
06 Jun 2023, 11:01Hello Miss Williams
We're truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention. We assure you that we are taking immediate steps to resolve the issue and will do everything we can to regain your trust and restore your confidence in our services.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
We're truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention. We assure you that we are taking immediate steps to resolve the issue and will do everything we can to regain your trust and restore your confidence in our services.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
TFG's reply06 Jun 2023, 11:01
Official
Hello Miss Williams
We're truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention. We assure you that we are taking immediate steps to resolve the issue and will do everything we can to regain your trust and restore your confidence in our services.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
We're truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention. We assure you that we are taking immediate steps to resolve the issue and will do everything we can to regain your trust and restore your confidence in our services.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team