Blocked Account

I am really appalled at the service I have been receiving from TFG.

At the start of last month I tried to make a purchase at a Foschini. After spending all the time choosing items I get to the cashier only to be told that my account has been blocked.

The cashier said that she can't help me and I need to go to a Sterns store as my account was opened with them. I went to Sterns and they called customer services. After they asked me a few security questions I was advised that my account has been blocked and I need to submit documents to the forensics department for them to unlock the account and they could not give me a reason for blocking the account.

I rushed home, considering the store was around 50km away from home to submit the documents but by that time the forensics department had closed for the day. The next day I called as soon as they had opened. They confirmed receipt of the documents and then was told I had to go back to Sterns to reactivate the account. After all that unnecessary inconvenience the account was finally unblocked and I made a purchase, that was after losing out on all sale items which I would have saved a fortune on.

So it's just over a month later after everything was sorted, I go to Foschini to make another purchase and again it's the same damn issue. My account is blocked again, without me being notified and no one can tell me why!!!*The cashier at this store tried calling the forensics department around 5:50pm but the voice prompt advised that the department had already closed (but they suppose to be working till 6pm).

If an irregularity was picked up why was I not informed but my account was just blocked instead???? It's the second time in 2 months I had to waste my time and fuel because of this **** service.

Can this be sorted out once and for all and can I have the his reason for this happening over again???

I find it pointless having this account if I can't use it and I need to go through this nonsense every time I want to purchase something.