cD
chenelle D
1 reviews | Active since Jul 2017
26 Jun 2019, 14:20
BLOCKED ACC
My account was blocked twice!! emailed my ID and bank statement to their customer service and forensics dept. No responses, no calls, no apologies.. NOTHING!! I want my card linked and NO I AM NOT GOING TO A STORE TO DO WHAT YOU GUYS DID WRONG
Helpful (0)
Replies (9)0
Replies (9)
TFG's replyOfficial
26 Jun 2019, 15:25Good day Chanelle Doodley
We confirm that we have escalated your complaint to Forensics Department for urgent assistance and will revert back to you as soon as possible.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
The TFG Team
We confirm that we have escalated your complaint to Forensics Department for urgent assistance and will revert back to you as soon as possible.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
The TFG Team
Best regards,
TFG's reply26 Jun 2019, 15:25
Official
Good day Chanelle Doodley
We confirm that we have escalated your complaint to Forensics Department for urgent assistance and will revert back to you as soon as possible.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
The TFG Team
We confirm that we have escalated your complaint to Forensics Department for urgent assistance and will revert back to you as soon as possible.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
The TFG Team
Best regards,
cD
chenelle D's updateReviewer Update
28 Jun 2019, 14:41Received a miss call yesterday, no feedback. Still patiently waiting!
cD
chenelle D's update28 Jun 2019, 14:41
Reviewer Update
Received a miss call yesterday, no feedback. Still patiently waiting!
TFG's replyOfficial
28 Jun 2019, 15:10Good day Chanelle Doodley
We confirm that the call you missed was from our Forensics department to advise that your account has been unblocked.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
The TFG Team
We confirm that the call you missed was from our Forensics department to advise that your account has been unblocked.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
The TFG Team
Best regards,
TFG's reply28 Jun 2019, 15:10
Official
Good day Chanelle Doodley
We confirm that the call you missed was from our Forensics department to advise that your account has been unblocked.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
The TFG Team
We confirm that the call you missed was from our Forensics department to advise that your account has been unblocked.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
The TFG Team
Best regards,
cD
chenelle D's updateReviewer Update
28 Jun 2019, 15:18I need my account to be linked as before.
cD
chenelle D's update28 Jun 2019, 15:18
Reviewer Update
I need my account to be linked as before.
TFG's replyOfficial
28 Jun 2019, 16:14We confirm that no changes were made to your account, only the block was placed and subsequently removed.
Best regards,
TFG's reply28 Jun 2019, 16:14
Official
We confirm that no changes were made to your account, only the block was placed and subsequently removed.
Best regards,
cD
chenelle D's updateReviewer Update
28 Jun 2019, 16:19I checked my account and it's not linked!
cD
chenelle D's update28 Jun 2019, 16:19
Reviewer Update
I checked my account and it's not linked!
TFG's replyOfficial
28 Jun 2019, 16:27Kindly advise what you mean when you say your account is not linked?
Best regards,
TFG's reply28 Jun 2019, 16:27
Official
Kindly advise what you mean when you say your account is not linked?
Best regards,
cD
chenelle D's updateReviewer Update
28 Jun 2019, 16:29It's fine. Useless
cD
chenelle D's update28 Jun 2019, 16:29
Reviewer Update
It's fine. Useless
TFG's replyOfficial
28 Jun 2019, 16:34How are you checking to see if your card is linked?
Best regards,
TFG's reply28 Jun 2019, 16:34
Official
How are you checking to see if your card is linked?
Best regards,