Black Friday my foot

29 November 2019 I purchased a pair of Vans sneakers on sale which was meant to be delivered at a Markam branch near me. It is now 17 December 2019 and I still haven't received it. The worse part is no one has made contact with me. I have since been to the store where the sneaker was meant to be delivered and they said I should contact the TFG shopping team on ***. I have done that on more than one occasion and emailed along with make contact on social media websites. I have no idea what TFG is trying to get at here but this is the most appalling service i have ever received from this group and to top it off the last person I spoke to spinned me a story about the shoes that were meant to be delivered being damaged and now they need to refund me so i can place a new order. How am i going to place a new order when the shoe price is now different. I have waited weeks for something I could have purchased on another website as numerous online companies ran a similar special