LR
Leo'Lee Radebe
1 reviews | Active since Mar 2018
02 Dec 2019, 12:24
BLACK FRIDAY GONE WRONG
Good morning,I have never been so dissappointed I dont even know how to explain this to my daughter who I was purchasing a sneaker for ONLINe,
ON THE 29 NOVEMBER 2019 BLACK FRIDAY SALE I GOT ONLINE MY DAUGHTER HAS SENT ME A PICTURE SHE SAW ON THE SPORT SCENE SITE FOR ONLINE PURCHASE,I THEN GOT ONLINE NOT ALL SIZES WHERE AVAILABLE BUT I CHOSE SIZE 5 THINKING IT COULD FIT HER,PAID FOR THE SNEAKER SHE GOT EXCITED AND ALL BUT ONLY TO GET AN EMAIL ON SUNDAY THE 1ST DECEMBER STATING MY ORDER HAS BEEN CANCELLED DUE TO INSUFFICIENT OR DAMAGE STOCK THE REFUND WILL BE PROCESSED,HOW ON EARTH !!!! I CALLED THE ONLINE PURCHASE TO ASSIST ME AS I DON'T WANT A REFUND IT WAS A BARGAIN FOR ME TO GET IT ON THAT PRICE AND IN STORE ITS NOT THE SAME PRICE I BOUGHT IT WITH ON BLACK FRIDAY,WORSE I TRIED TO PURCHASE MYSELF ANOTHER SNEAKER ON THAT BLACK FRIDAY BUT THE SYSTEM SAID ITS SOLD OUT SO THIS ONE WAS AVAILABLE TO BE PURCHASED IT EVEN STATED SIZES THAT WHERE NO LONGER AVAILABLE,IF THE SNEAKER WAS UNAVAILABLE THE SYSTEM WAS GOING TO BE ON SOLD OUT NOT THIS!!! IM THEN CALLED THE SPORT SCENE EAST GATE JOHANNESBURG THEY HAVE THE SNEAKER AT A WORSE HIGHER PRICE THAT THE ONE ON BLACK FRIDAY SALE, IF I HAVE TO GO ON TWITTER,SOCIAL NETWORKS EVERYWHERE TO GET THIS SORTED OUT FAIRLY I WILL,CAN TFG ONLINE PURCHASE HELP ME AS THEIR MANAGER BY THE NAME OF " KAUTHAR" DID NOT HELP SHE TELLS ME THERE'S NOTHING SHE CAN DO I JUST WANT THE SNEAKER ON THE SAME PRICE THE ONLINE HAD AS WE ARE EXPECTING THE SNEAKER NOT A REFUND......LERATO RADEBE ***
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Replies (2)
TFG's replyOfficial
02 Dec 2019, 15:14Dear Leo'Lee Radebe
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed with the highest priority.
Correspondence for this query will be email to you shortly.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed with the highest priority.
Correspondence for this query will be email to you shortly.
Kind Regards TFG Customer Support Team
Best regards,
TFG's reply02 Dec 2019, 15:14
Official
Dear Leo'Lee Radebe
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed with the highest priority.
Correspondence for this query will be email to you shortly.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed with the highest priority.
Correspondence for this query will be email to you shortly.
Kind Regards TFG Customer Support Team
Best regards,
LR
Leo'Lee Radebe's updateReviewer Update
18 Dec 2019, 12:32Good day TFG ,few days of my post here I got a call from your online support manager Ayesha Johaar, She got me good news said:I WILL BE REFUNDED AND SHE WILL THEN ADVISE ME ON PURCHASING BOTH SNEAKERS IN QUESTION WITH THE SAME AMOUNT,I got so happy called my daughter informing her TFG has come through, we will get what we bought on their black friday sale finally, As to today I have not received the refund, I communicate with the online manager everyday but it is prolonged with promises, To this date the case is not closed, Today I called her 3 times before getting hold of her (Ayesha) this morning, As she's always on a call and I was ready to hold on this time for her to explain ,After getting an email from her, requesting my bank statement, details of the purchase and prices of the P*** AND P***,SHOCKED I HAD TO GET HOLD OF HER ASAP, Told her I can not take this anymore, I need the case closed,Am I the one to rush to the bank in long ques, When I have submitted all the details of my sale on the 3rd December 2019. what is this of bank statement now, Description of sale and worse amount of the sale, what where we doing all along from the 3rd when she 1st called me, she didn't know what she was resolving? as she's not informed of the price, description, WHY MY BANK STATEMENT, regardless of all the details I have emailed her, why is she prolonging this case,I even told her, I wont be around Johannesburg from the 23rd December 2019, Can we resolve this purchase this friday the 20th December 2019, I'ts been 11 days now, All I ask is to collect at any TFG store sportscene around johannesburg, I've stretched myself in calling sportscene stores, to find out which stores have both my shoes (FOURWAYS MALL HAS BOTH SHOES) I have informed here to make arrangements with the store she has not rep****. Can she please arrange a collection soon the funds reflect on my side or can the voucher get sent to the sore I will be collecting to? as this refund has taken 3weeks i still don't have it,I don't understand if TFG turn around time in resolving matters of customer service or refunds is 4weeks but I cant do this anymore,BLACK FRIDAY WAS ON THE 29th NOVEMBER today its the 18th December 2019,In honest fact I AM TIRED, all I need is the two pairs of sneakers I was promised to get as per resolution of my two black friday sale being cancelled ,I dont need a refund, not all the strain of promises.CAN I GET THE SHOES ALREADY ITS BEEN LONG PLEASE TFG!!! DO SOMETHING TO ASSIST AYESHA CLOSE MY CASE PLEASE.......
LR
Leo'Lee Radebe's update18 Dec 2019, 12:32
Reviewer Update
Good day TFG ,few days of my post here I got a call from your online support manager Ayesha Johaar, She got me good news said:I WILL BE REFUNDED AND SHE WILL THEN ADVISE ME ON PURCHASING BOTH SNEAKERS IN QUESTION WITH THE SAME AMOUNT,I got so happy called my daughter informing her TFG has come through, we will get what we bought on their black friday sale finally, As to today I have not received the refund, I communicate with the online manager everyday but it is prolonged with promises, To this date the case is not closed, Today I called her 3 times before getting hold of her (Ayesha) this morning, As she's always on a call and I was ready to hold on this time for her to explain ,After getting an email from her, requesting my bank statement, details of the purchase and prices of the P*** AND P***,SHOCKED I HAD TO GET HOLD OF HER ASAP, Told her I can not take this anymore, I need the case closed,Am I the one to rush to the bank in long ques, When I have submitted all the details of my sale on the 3rd December 2019. what is this of bank statement now, Description of sale and worse amount of the sale, what where we doing all along from the 3rd when she 1st called me, she didn't know what she was resolving? as she's not informed of the price, description, WHY MY BANK STATEMENT, regardless of all the details I have emailed her, why is she prolonging this case,I even told her, I wont be around Johannesburg from the 23rd December 2019, Can we resolve this purchase this friday the 20th December 2019, I'ts been 11 days now, All I ask is to collect at any TFG store sportscene around johannesburg, I've stretched myself in calling sportscene stores, to find out which stores have both my shoes (FOURWAYS MALL HAS BOTH SHOES) I have informed here to make arrangements with the store she has not rep****. Can she please arrange a collection soon the funds reflect on my side or can the voucher get sent to the sore I will be collecting to? as this refund has taken 3weeks i still don't have it,I don't understand if TFG turn around time in resolving matters of customer service or refunds is 4weeks but I cant do this anymore,BLACK FRIDAY WAS ON THE 29th NOVEMBER today its the 18th December 2019,In honest fact I AM TIRED, all I need is the two pairs of sneakers I was promised to get as per resolution of my two black friday sale being cancelled ,I dont need a refund, not all the strain of promises.CAN I GET THE SHOES ALREADY ITS BEEN LONG PLEASE TFG!!! DO SOMETHING TO ASSIST AYESHA CLOSE MY CASE PLEASE.......