black friday disspapointment

I am a bit frustrated with the online service I have been receiving. On the 28th and 29th I have been experiencing some issues with your site , I eventually got it right and the payment went through Maroon vans ***1 size 8 – p*** And black van size 10 – p*** – available at somerset west and tygervalley mall (not out of stock ) I would also like to mention that I woke up at 4am to ensure that I get everything that I needed as advertised your sale started at 28th November at 12. Only to receive an email 2 days ago to state that my order was cancelled due to damaged goods. I called the call centre earlier this morning went to my local total sports at 8:30am to find out what the issue was , I was told that there is no stock and there is nothing that can be done. I requested a call back from a team leader urgently and I have still not received a call it is almost the end of the working day. I want my shoe , and I would really appreciate it if someone from the online department would try and put a small little effort into this matter I have paid for the goods at a reasonable price so I would like to receive it , and just hearing the words unfortunately is completely unacceptable. If it means that I need to wait till you have in stock or you outsource the shoe from one of your other branches / tfg stores then that is what needs to be done. since the email above I have called again on a few occasions still no call back , I was then promised a refund that was processed on the 1st December I have gone into my branch and nothing was processed from tfg. my biggest concern now is that I especially bought early for Christmas so not only are you not honouring your promise to delivery the item there is no effort to provide my refund either. I would hereby like to note again as I have in all of my other emails that I will no longer be making use of tfgs online services , and I will make sure I share my terrible experience via every social media platform there is.