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Nhlakanipho N
1 reviews | Active since Mar 2017
21 Dec 2018, 11:03
Black Friday deal **** - I want my REFUND
The customer service at TFG is truly horrible, I have been trying to get a refund from TGF for one of their Black Friday deals which they run out off since the start of December. Every time I call to find out my the status of my refund every consultant says something completely different and they promise to call me, which they never do! It has been 3 weeks and no one from TFG can tell me when I should be expecting my money, they keep telling me my query has been logged. Please get me my money, I'm tired of hearing excuses and after this experience, I can promise you that I will never shop with any of your stores again.
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Nhlakanipho N's updateReviewer Update
21 Dec 2018, 17:22Everything has been sorted!
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Nhlakanipho N's update21 Dec 2018, 17:22
Reviewer Update
Everything has been sorted!
TFG's replyOfficial
04 Jan 2019, 12:08Good day nhlakanipho-ngobese,
Please accept our sincere apologies for the delay in response and thank you for raising your concern. The E-commerce Department has confirmed that the credit has been passed and the refund should have updated in your account already.
Thank you for contacting us regarding this.
Kind regards
The Customer Support Team
Please accept our sincere apologies for the delay in response and thank you for raising your concern. The E-commerce Department has confirmed that the credit has been passed and the refund should have updated in your account already.
Thank you for contacting us regarding this.
Kind regards
The Customer Support Team
TFG's reply04 Jan 2019, 12:08
Official
Good day nhlakanipho-ngobese,
Please accept our sincere apologies for the delay in response and thank you for raising your concern. The E-commerce Department has confirmed that the credit has been passed and the refund should have updated in your account already.
Thank you for contacting us regarding this.
Kind regards
The Customer Support Team
Please accept our sincere apologies for the delay in response and thank you for raising your concern. The E-commerce Department has confirmed that the credit has been passed and the refund should have updated in your account already.
Thank you for contacting us regarding this.
Kind regards
The Customer Support Team