BILL PAYMENT!!??

I phoned in about 4 times to require on how I would be able to pay my account as I ALWAYS go directly into store to do so as it prevents me from having to phone around and deal with people who cannot do their job. I spoke to a lady and she sent me a sms with banking details aswell as a reference number I should use when I do make a deposit. I then went to the atm on the 27/04 and made a deposit. I was told it would take 3 working days to update om your system. It is now the 29/04 and still my account has not been update when I checked on the TFG app. Can someone please call me so I can send you the proof of payment. If you guys neglect to do your job and this negatively affects my credit record I m REALLY not going to be happy!!