NS
Nokubonga S

1 reviews | Active since Jan 2020

02 Jan 2020, 11:34

Beyond rerrable service and extreamly unhappy client.

I bought online made payment, received an sms that my parkage has arrived at the shop I can go collect. on the 21/12/2019 went to collect was told it hasn't arrived. called to follow up and was adviced the parkage has been delivered and signed for at Foschini Centurion. they even confirmed the day and time signed by Elsy from Foschini Centurion. the same Elsy calls and tells me she will give feedback with regards to what happened on the 30th. till the 02/01/2020. I have not received feedback and my refund. Natasha from TFG, also promised to sort my matter out which she has also failed me as she never called me back.

I want my money and an apology I have been more than inconvenienced had to drive around for nothing, and make long calls only to receive no joy till today. This is defiantly the worst service ever and it was my first time buying from you. I'm so disappointed and I'm not going to stop until I am sorted out to tell everyone about how terrible your service is. Unnecessary frustration you have caused me.

I was suppose to wear that for an event and had to end up being completely inconvenienced by your poor service.

0
Replies (1)
TFG
TFG's reply04 Jan 2020, 09:57
Official
Dear Nokubonga Sithole
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind RegardsTFG Customer Support Team