KM
Kagiso M

1 reviews | Active since Jun 2016

05 Sept 2016, 18:01

Best bad service champions

<p>I app**** for a limit increase on the 25th and I nobody informed me that my documents were not sent through until I called . I went back to the store to check whether they've been sent and yes they were... So at the store, they resent them and the status said 'successsful' on the system.. This was last week Friday. I called in today to check whether my documents have been received and no they were not.... I'm really disappointed with the service I get from your stores, very poor. My name is Kagiso Marumo and the store that I went to do the application is Totalsports Key West in Krugersdorp. I'm not gonna call your call centres or the store again. If I do not receive the service I requested before the weekend, then I'm sorry but I'll close up my account because it's really useless. A friend of mine didn't want to open an account because of my experiences as is it not the first time i get treated like this. </p>

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Replies (1)
TFG
TFG's reply13 Sept 2016, 11:47
Official

Good day Mr Marumo

We would like to thank you for your comment.

Your request has been processed and the Hi Value department has advised that you have been contacted.

Thank you for contacting us in this regard; we assure you of our best service at all times.

Kind regards

Shereen Fernandez