1 reviews | Active since Oct 2019
Belittled By A So Called " manager" - Really TFG ? I am disgusted!!
I had the WORST experience on Saturday at one of TFG's stores, namely Total Sports Woman in Canal walk. I saw a Nike takkie and on the self the price said R 899. I proceeded in asking the sales lady to please get me a size 6. Upon getting to the till i am told that the takkie is R1400. i told the cashier thats not the price on the shelf. She calls a manager who to my surprise is a man and this " manager " has been standing with his back pack ready to leave since i came in to the store and it was only 7pm knowly very well Canal Walk only closes at 9pm. This " manager " abruptly tells me that the price "INSIDE THE SHOE" is the actual price and someone might have placed the takkie wrong, WHAT THE ACTUAL F$#%. I am a customer, i dont know about looking INSIDE A TAKKIE for the CORRECT price. What i see on the shelf i expect to pay that. I am then trying to explain to this " MANAGER" my understanding and he brushes me off saying " I DONT KNOW TFG's POLICIES" This " MANGER" belitted me infront of an entire TFG staff and customer's who was waiting in que. When i said to him i am going to lay a complaint, he sarcastically told me " YOU DO SO, NOTHING WILL COME OF IT ANYWAY" I AM SO ****ED AT TFG THAT I AM GOING TO CLOSE BOTH MY ACCOUNTS AND WILL BE ENCOURAGING MY FAMILY TO DO THE EXACT SAME!!!! IMAGINE BEING TREATED LIKE A DOG WHEN I ONLY DID WHAT A CUSTOMER DOES. Then as we are leaving the sales lady walks us out and tells me " Ma'am you have a very good point" I am sick to my stomach! The cherry on this F$@% cake is, I go up to Archive which to my understanding is also a TFG and unfortunately they did not really have training shoes, so i explain to this sales guy over there and he tells me " here at archive we would have given it to the customer for the price they see" SO TELL ME, IS IT DIDDLE DOE AND DIDDLE DEE WITH TFG STORES?
what happened to people s****s?
Do you guys not train your consultants on that?
What happened to customer service?
Its pathetic.
I also want something to be done to that so called manager as he would very sarcastically tell me nothing is going to happen to him!
what happened to people s****s?
Do you guys not train your consultants on that?
What happened to customer service?
Its pathetic.
I also want something to be done to that so called manager as he would very sarcastically tell me nothing is going to happen to him!
