kK
kaylin K

1 reviews | Active since Oct 2019

22 Oct 2019, 07:03

Belittled By A So Called " manager" - Really TFG ? I am disgusted!!

I had the WORST experience on Saturday at one of TFG's stores, namely Total Sports Woman in Canal walk. I saw a Nike takkie and on the self the price said R 899. I proceeded in asking the sales lady to please get me a size 6. Upon getting to the till i am told that the takkie is R1400. i told the cashier thats not the price on the shelf. She calls a manager who to my surprise is a man and this " manager " has been standing with his back pack ready to leave since i came in to the store and it was only 7pm knowly very well Canal Walk only closes at 9pm. This " manager " abruptly tells me that the price "INSIDE THE SHOE" is the actual price and someone might have placed the takkie wrong, WHAT THE ACTUAL F$#%. I am a customer, i dont know about looking INSIDE A TAKKIE for the CORRECT price. What i see on the shelf i expect to pay that. I am then trying to explain to this " MANAGER" my understanding and he brushes me off saying " I DONT KNOW TFG's POLICIES" This " MANGER" belitted me infront of an entire TFG staff and customer's who was waiting in que. When i said to him i am going to lay a complaint, he sarcastically told me " YOU DO SO, NOTHING WILL COME OF IT ANYWAY" I AM SO ****ED AT TFG THAT I AM GOING TO CLOSE BOTH MY ACCOUNTS AND WILL BE ENCOURAGING MY FAMILY TO DO THE EXACT SAME!!!! IMAGINE BEING TREATED LIKE A DOG WHEN I ONLY DID WHAT A CUSTOMER DOES. Then as we are leaving the sales lady walks us out and tells me " Ma'am you have a very good point" I am sick to my stomach! The cherry on this F$@% cake is, I go up to Archive which to my understanding is also a TFG and unfortunately they did not really have training shoes, so i explain to this sales guy over there and he tells me " here at archive we would have given it to the customer for the price they see" SO TELL ME, IS IT DIDDLE DOE AND DIDDLE DEE WITH TFG STORES?

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Replies (1)
kK
kaylin K's update22 Oct 2019, 09:50
Reviewer Update
I hope this is dealt with as quickly as Saturday when i was so easily brushed off by your so called "manager"
what happened to people s****s?
Do you guys not train your consultants on that?
What happened to customer service?
Its pathetic.
I also want something to be done to that so called manager as he would very sarcastically tell me nothing is going to happen to him!