LM
Lethabo M
1 reviews | Active since Mar 2019
09 Jan 2022, 08:48
Beeeeeeeeeeeeeeen waiting for my order.
Order made in the first week of December. No contact no feedback... they keep telling me they are calling me on a number that is not mine...
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Replies (5)LM
Lethabo M's updateReviewer Update
09 Jan 2022, 08:56What shocks me is that they can reach me when they want payments... but not for deliveries....
LM
Lethabo M's update09 Jan 2022, 08:56
Reviewer Update
What shocks me is that they can reach me when they want payments... but not for deliveries....
TFG's replyOfficial
09 Jan 2022, 09:05Good day Lethabo Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply09 Jan 2022, 09:05
Official
Good day Lethabo Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
LM
Lethabo M's updateReviewer Update
10 Jan 2022, 10:48Why do you keep sending me emails saying the issue is resolved. I still did not get what I ordered.
LM
Lethabo M's update10 Jan 2022, 10:48
Reviewer Update
Why do you keep sending me emails saying the issue is resolved. I still did not get what I ordered.
LM
Lethabo M's updateReviewer Update
10 Jan 2022, 10:50You have no excuse because you could have delivered it to my nearest store for a collection... I have no idea why you gave the couriers a wrong number and now I must suffer for your errors.
LM
Lethabo M's update10 Jan 2022, 10:50
Reviewer Update
You have no excuse because you could have delivered it to my nearest store for a collection... I have no idea why you gave the couriers a wrong number and now I must suffer for your errors.
LM
Lethabo M's updateReviewer Update
10 Jan 2022, 15:37I also noticed that there are no resolved issues from all the complaints laid out here. You have no intention of helping you customers and that is sad. This generic response will not make you a good customer centric company.
Dear ***X Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
Dear ***X Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
LM
Lethabo M's update10 Jan 2022, 15:37
Reviewer Update
I also noticed that there are no resolved issues from all the complaints laid out here. You have no intention of helping you customers and that is sad. This generic response will not make you a good customer centric company.
Dear ***X Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
Dear ***X Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team