Bash (TFG) Black Friday sale is a ****!
My complaint: I believe this is covered in terms of the CPA: suppliers being obligated to honour the display price As well as consumer rights to exchanges and fair treatment
I bought products from bash online for their Black Friday sale I paid R2200
They “messed up “ and put the wrong waybill on the wrong parcels, so someone else received my goods and I received someone else’s I followed up numerous times (this happened to multiple people)
They then said I must return the goods I will be credited and then I can repurchase I asked if it would be at the same price To which I was told yes the price still applies
I then checked the website and the price had changed, it was now R3250 for the same products
I then screenshot questioning this and now they say they can’t honour the price but they will give me a R500 voucher (I’ll still have to pay in R550 in addition to the voucher to get the same goods)
1. Had I been misled without checking I would have been conned into taking the refund only to find later I’d be paying more 2. I feel like the “messed up delivery “ was a ****, they displayed incorrect pricing to attract people only not to honour it 3. Are they not obligated under the CPA to honour the display price, the fault was not mine and they have the stock? 4. I spent ages on the phone with the courier and days emailing Bash support only to get ******
This surely can not be allowed
I have all the email evidence and proof to support everything I have said which I will happily supply
